this post was submitted on 02 Sep 2024
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I have never once found an "AI" feature integrated by a corporation useful.
I have only ever found "AI" useful when it's unobtrusive, and something I chose to use manually. Sometimes an LLM is useful to use, but I don't need it shilled to me inside a search bar or in a support chat that won't solve my problem until I bypass the LLM.
I find customer support service Chatbots useful, they tend to ask the right questions before connecting me to an actual human, so I don't have to explain myself over and over. They also categorize your problem so you won't be forwarded 3 times till you finally reach the right department. They're essentially like the "press 1 to..., press 2 to..." shtick during a service call, except the customer support person has access to your chat history.