Asklemmy

43340 readers

2067 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

What's with the corporate obsession with customer feedback? (lemmy.ml)

submitted 1 year ago by [email protected] to c/[email protected]

8 comments fedilink hide all child comments

If you contact the customer support of your utility company, phone carrier, bank, or other service provider you'll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.

What's with this corporate obsession with customer feedback?

Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?

The impression is the feedback is just discarded or ignored.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 1 points 1 year ago

I can tell you that at least for stuff I work on, every single comment entered into those little dialogs is read by a human that actually works in a meaningful role on the product.

Comments that curse and complain with no topic in mind are useless, and easily ignored. Take two seconds and tell them exactly what is bothering you and what you’d rather see, and things might actually get better.

Anyone that gives anyone in the service industry less than a 10 on those support/delivery surveys is a cop.