this post was submitted on 01 Nov 2023
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Programming
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So it sounds like we have the root cause of the issue: customer connects a new app to the DB and didn't tell you.
This seems like the problem you need to solve.
There may be some technical solution there. But you could also suggest a change to the contracts (which would be very difficult to push through). We provide support for connections to the DB from XYZ app. If you make changes to what's writing to the DB, a consultation with our team is required to ensure sizing is correct
The issue here is that this would make life harder for c levels and sales because it doesn't allow clients to walk all over support.