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Of course they deserve a lunch break. It just used to be that there were enough people to keep the pharmacy open while people took lunch.
As another example, there are twelve or thirteen teller stations at a local bank. They haven't had more than two tellers any time I've been there in five years. Do I think they need to fill all stations? No. But two is clearly the minimum they can have without falling apart, and that's all they provide.
We're getting less customer service than we did in the past. Because corporations have realized that they can get away with it. We're basically captives who can't leave / shop around to find anything better. This is what capitalism creates and we're at the worst (so far) point of it.
And in the case of CVS they are making deals with insurance companies making them THE ONLY pharmacy where people can get their prescriptions (Aetna and Cigna) to name two.
My pharmacy has had the same number of people pretty for years now. But it can totally be the exception. I just don't mind that they all get lunch at the same time. Though I do kind of mindvthey only get 30 minutes.
And the bank, yeah, only 2 at mine, but also never a line.
So those aren't great examples.
An easy one is doctor's offices. Corporations have started buying up clinics all over. And suddenly doctor's have no say in how the business is run. The business managers don't care about the patients because there is no shortage. So like this mental health place I take my kids... they just flat out refuse to service any child whose parents are in the process of separating, or even soon to be. And a list of other exclusions that seem like when a kid needs help the most.
And a lot of doctor's offices won't let you pay your bill at the office. They tell you to go home and go online and do it. And don't get me started on all the forms that someone from the office would enter while asking you questions, but now you have to do it all yourself. The time suck from all the accounts I have to make and manage for my kids is insane. But also my mother in her 80's is expected to navigate all these terrible portals and websites full of forms. Everyone is pushing the work down to the customer in order to maximize profits.
At mine, the line can be (and often is) 13 people deep. That's a great example.