this post was submitted on 11 Nov 2023
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I will continue to only deal with companies that offer free returns.
an understandable personal policy, but a lot of small businesses can't compete with these companies. my margins are thin and my products are expensive, so if I accept a return from a customer i am losing money. the cost of producing the item that got returned is not recuperated it's just gone.
I am not sure what to advise. It isn't personal.
I just think it's something interesting to think about. there's a lot of things that gigantic companies do in order to eat small business that can't afford to.
Make sure you are doing a better job with item descriptions than them.
I only deal with garment retailers that do free returns including free shipping. They omit exact measurements (sleeve, shoulder, chest, waist, body, close up shots of fabric etc) so I order several sizes and keep the ones that fit.
Some are really good at it and I never have to return anything (e.g., Asket)