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AT&T is giving customers a $5 credit for its cellphone outage. Some angry customers say it's not enough. (www.businessinsider.com)

submitted 6 months ago by [email protected] to c/[email protected]

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AT&T is giving customers a $5 credit for its cellphone outage. Some angry customers say it's not enough.::AT&T announced a $5 credit toward a future phone bill and said it "let down many of our customers" as a result of the outage.

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[–] [email protected] 3 points 6 months ago

This is the best summary I could come up with:

The outage — which the company said an initial review indicated was caused by a software update — impacted tens of thousands of customers, some for nearly 12 hours.

The outage caused a nationwide stir after customers woke up to find their cellphones on SOS Mode, and even prompted the FBI and Homeland Security to investigate.

On X, the social network formerly known as Twitter, the company further explained in a post that it would take one to two billing cycles for customers to see the credit in their accounts.

To help make it right, we are applying a credit to potentially impacted accounts to help reassure our customers of our commitment to reliably connect them - anytime and anywhere.

Soon after the announcement, some online users identifying as AT&T customers expressed frustration over the credit, saying it doesn't adequately cover their losses.

When asked for comment on the push-back from some of its customers about the amount of the credit, AT&T pointed Business Insider toward its previous apology.

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