(Alt: The Drake meme. Upper panel shows him hiding his face from "Securing Customer Data". Lower panel shows him smirking at "Securing Public API Documentation")
this post was submitted on 26 Jul 2024
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Haha yep. Not the support process you want. Glad you managed to let them eat some humble pie at least.
The support process you want is this: "We'll make you a channel on our Slack, if you've got any issues you can talk with our devs direct!" - yes please!