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I know I can nail the technical questions but I'm worried that i look sleazy.
The additional context wasn't necessary but I wanted to see how the photo posts are formatted for lemmy
this post was submitted on 11 Oct 2023
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I was an IT help desk manager for 10 years. Your attire is perfect, and it's a good sign that you're concerned about looking professional.
Here's a pro tip - In your interview you will almost certainly be asked how you'd solve an issue that you have no idea how to approach. What they're looking for is how you'll respond emotionally. The correct answer is to assure the end user that you will find a solution, don't panic, and then check internal documentation. "Have we run into this before?" Insist that the company should never have to solve the same issue twice because documentation is paramount. Never be afraid to say that you'd escalate the issue but KEEP OWNERSHIP. Ownership is huge to these people.
I'd be glad to go into more detail about what they'll be looking for if it will be helpful.
I won't wish you good luck because you've already got this!
^ This completely. I am a tech support Tier 1/Tier 2 support hiring manager for a private tech company. Our software and hardware product is our own creation and we have no expectation you'll know how to fix any of our stuff.
I ask someone a question troubleshoot a TV screen + generic PC that's showing a blank/black screen. In the scenario both should be powered on and displaying our software, but it's possible neither are at the moment. I ask how they'd approach getting things back up. My POV is that it's a type of fault that everyone who's ever worked a PC/ChromeBox/VCR/DVD/GameConsole/CableTVbox/etc has ran into and should be able to spitball an answer regardless of background.
What I am listening for is the steps you would take to work through a problem and why. I am also paying attention to if you are someone that can work through a problem, it's a surprising number of people who just don't seem able to.
Someone who I didn't hire wasn't sure and ended up suggesting we check the wifi.
Good luck on the interview, and the clothes look great. Anything business casual will almost always be accepted and if they ding you on no tie be glad you dodged that bullet