this post was submitted on 22 Oct 2023
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Privacy
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Slightly off topic - someone mentioned they don't use Tutanota for social interactions because the domain is weird and I agree whole heartedly. Everytime I'm on the phone with a support dept. or tell my friends and I spell it out I feel so silly. Not to mention my wife has gotten it wrong several times.
Love the solution, their support is responsive as well, but yeah...
That's the main reason I didn't even consider them. "Proton(mail)" just sounds more professional when used in actually important contexts and is easier for people to get right.
In general, I've noticed that a lot of privacy focused software, particularly FOSS, are really bad at choosing names which make people want to use them. They tend to have names which might appeal to some crypto-nerds, but which make them sound just weird or questionable or niche to the average user. Like (the precursor to) Signal the messaging app used to be called TextSecure. There's no way I would've gotten my parents and siblings to use something called TextSecure. The name just sounds so geeky and niche.
Tbf Google is also a weird name, Yahoo was also a bit weird even if not entirely, there probably are more examples but it's not just that the name is not great but also that these things aren't advertised as well
Custom domains are pretty cheap, and you can hook them up to Tutanota easily. Then you never have to spell it for anyone.
That's certainly true, but to catch mainstream it's still a decent gap. My mom struggled even signing into Gmail. Think about their patience as you describe the process to configure DNS records? All while there are free options available.
For us privacy focused folks it's viable and I might consider it too.
Tutanota isn't suitable for many people. You can't use standard email clients, screen readers don't work with it, pinch to zoom it's kind of iffy.
I'd say for people who are either technologically inclined, or working for a company with a help desk to explain how to use it, it's fine. Still got some rough edges. But it's definitely not suitable for the elderly computer users