this post was submitted on 11 Aug 2024
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No this isn't an ad. Fuck their keyboards and their shitty software and horrific customer support

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[–] [email protected] 10 points 1 month ago (1 children)

Build your own, then instead of a 150 dollar keyboard you can have a 350 dollar keyboard that also has lights.

[–] [email protected] 5 points 1 month ago (1 children)

And the D button will never work. But that's why you pay extra

[–] [email protected] 3 points 1 month ago

Hand wired 4 life! That way, if a key doesn't work, you can just add more solder until it does.

[–] [email protected] 9 points 1 month ago (1 children)

Honestly, I really hate glowing keyboards I go out of my way to avoid them. Same with fans and cases with a LED lightshow built in.

The problem is that it's so hard to find components that constantly don't glow all the time. Even my computer has a LED fan in it, because it was all I could find for cheap. Fortunately it's a old "metal box" type case so except for a vent on the side the glow is almost unnoticeable... but occasionally when the rooms dark I'll see the slight glow seeping out and get annoyed all over again that a tiny fraction of the power my PC is using is for lighting up a closed box.

[–] [email protected] 8 points 1 month ago

Im the opposite. Rgb keyboards are the only rgb components I actually like as it can actually serve a function.

An rgb keyboard with good programming software is invaluable. Being able to color code your keys based on game/function is great.

[–] [email protected] 8 points 1 month ago

Weird that I feel a bit opposite compared to a lot of comments. I think maybe they find hassle with:

  • Crappy proprietary software.
  • Forced rainbow spin they can't turn off.
  • The feeling this makes the component cost more.

Or other things.

I like the lights though. There's a custom Linux app specially for Corsair keyboards, so that works for me, but everything else listens to OpenRGB!

Soft ambient glow? Easy. Turning ALL of it off? Click. Making it bounce to music? Preset.

Responding to temperatures is useful but I think that might require a little more scripting.

For the longest time my 3090 wouldn't be read by OpenRGB, but eventually they figured it out. :)

[–] [email protected] 7 points 1 month ago (2 children)

I bought two different Bluetooth controllers from them. The first one had a known issue with the shoulder buttons. Like an idiot, I bought a second one. Same problem. SteelSeries support told me it was a known issue and they wouldn’t do shit.

I refuse to support SteelSeries.

[–] [email protected] 12 points 1 month ago* (last edited 1 month ago)

They literally stole mine.

It stopped working so I sent it in for RMA. They emailed me back saying they didn't have any more in stock to replace it with, so they gave me a gift card instead.

For 60 bucks.

They didn't have any products for that little at the time, except that controller. Which was out of stock. It would have been fine if I could just wait for it to be back in stock...

But guess what, the gift card expired, WITHIN A MONTH.

It was literally impossible to spend on anything without using even more money to buy some other steelseries product I didn't want or need, and I couldn't just keep it and wait until the next time I needed something, either.

I tried to explain this to support, I got completely ignored.

I have made it a point to tell this story every chance I get, and to never buy ANYTHING from them, ever again.

[–] [email protected] 6 points 1 month ago (2 children)

The fuck, how is that legal?

Your product that you sold me doesn't work.

Yeah that's a known issue, suck shit.

I mean....what?

[–] [email protected] 6 points 1 month ago* (last edited 1 month ago)

I live in the US. I don’t really get any protections.

Edit: found the Reddit thread I used to fix it back in the day; it was a very well-known issue

[–] [email protected] 1 points 1 month ago

Steelseries customer support consists of rigid adherence to anti-consumer policies and malicious glee when doing so does absolutely nothing to solve a problem.

[–] [email protected] 5 points 1 month ago (1 children)

Regarding RGB: Uninstall all the shitty software and install OpenRGB instead.

[–] [email protected] 2 points 1 month ago* (last edited 1 month ago)

I wish I could. It doesn't support my keyboard properly. Then again I've got some macro stuff going on too.

[–] [email protected] 5 points 1 month ago (1 children)

My steel series headphones blow ass, but my mouse.... My Rival 300 has been through a lot, so much that the rubber on the sides has a spot worn down to the plastic where my thumb grips it, and its still doing great a decade later.

But yeah, fuck their software.

[–] [email protected] 1 points 1 month ago

I have the Aerox 3 and I really like the mouse.

I really don't like their software. Why can't I see the battery level in percentage? Who wants to guess??

[–] [email protected] 5 points 1 month ago (1 children)

My favorite gag from My Deer Friend was the "gaming antler" that just glowed rainbow colors.

[–] [email protected] 2 points 1 month ago

Are you a Disney princess?

[–] [email protected] 4 points 1 month ago

I ordered the wooting 80HE. Because I hate money.

[–] [email protected] 4 points 1 month ago

I find it increasingly hard to find decent stuff without that.

[–] [email protected] 4 points 1 month ago (1 children)

I suspect there's a huge chasm in this between older gamers and younger ones - much better something with better performance (say higher and more precise DPI on a mouse) and robustness (i.e. it doesn't break within a year) than the same kind of flashy light show as a battery powered kids toy.

From my point of view flashy lighting on a mouse is like flashy lighting in a power drill: why are you adding failure modes and weakenning the robustness of a tool to make it look more like a kid's toy?!

[–] [email protected] 1 points 1 month ago* (last edited 1 month ago)

What's wrong with liking both form and function in an item? Especially because I hardly use a mouse or keyboard in a way that I would call it a "tool" like a power drill. That's great if you need something like that, but a lot of us are more casual users and would appreciate something that matches our taste when it's displayed on a desk all day. Your power tools don't just sit out on your computer desk all day, do they?

I have been rocking an off brand Chinese mechanical tenkeyless (a must for my space) keyboard for 10 years now and a Logitech triathlon M720 mouse secondhand for a slightly shorter amount of time. A great combo for me and the keyboard can be lighted or off in any color I choose. It doesn't constantly strobe at you unless you want it to.

[–] [email protected] 3 points 1 month ago* (last edited 1 month ago)

Don't buy shitty gaming keyboards with shitty software and shitty styling from shitty gaming companies.

Buy a decent mechanical keyboard from a reputable keyboard producer. Make sure it has VIA/QMK support and you will not need shitty software. Many also come with RGB, if that's what you want.

If you can avoid falling into the trap that is "the mechanical keyboard hobby", you will be set for at least a decade.

[–] [email protected] 3 points 1 month ago (2 children)

Seriously? Y'all are buying steel series? Oof.

Keychron offers superior keyboards for a 4th of the cost.

[–] [email protected] 2 points 1 month ago

100%.Keychron keyboards are some of the best.

[–] [email protected] 2 points 1 month ago

Keychron seems really nice, but it's about $80 more for the +numpad Keyboard I bought from Steelseries on sale 4 years ago. That said I would have loved to customized my keyboard to the extent they do.

[–] [email protected] 3 points 1 month ago

I've been a gamer and intensive pc user most of my 45 years of my life, and my experience in the last years regarding input devices:

  • razer sucked 20 years ago and sucks still
  • never buy no-name input devices for more than minimal investment, even if the featureset sounds nice
  • logitech (my brand of choice for a long time) is only held afloat by their brand name, not by their hardware quality anymore (the last good mouse i had was the mx-5, the last keyboard the G11)
  • but there are exceptions: my roccat keyboard works like a charm, and my current roccat mouse is robust and comfortable (but no RGB compatibility with anything else -.-)
[–] [email protected] 3 points 1 month ago (1 children)

Last two times I've bought a keyboard, I struggled to find one without LCD. Like really. So idk if that's on the demand or the offer.

[–] [email protected] 1 points 1 month ago

Literally how.

[–] [email protected] 2 points 1 month ago

Meanwhile I have two BTC dome with slider keyboards I've picked up before their price got hiked on the retro market (people figured out they're pretty good keyboards and some have pretty good keyboard matrixes, and don't even have membranes (unless you're the tech illiterate that calls the rubber domes as "membranes")).

[–] [email protected] 2 points 1 month ago (2 children)

I will never give up my 1989 Model M..

[–] [email protected] 1 points 1 month ago

I too once held to that ideal, but after typing almost exclusively on Model M keyboards for 40+hrs a week (Unix Sysadmin + gamer ) for 30+yrs I started to feel some strain in my fingers and hands.

About a year ago I switched to the SS Apex Pro with adjustable magnetic switches and I've been pretty happy with it so far. Yeah the software is kind of stupid but the actuation points can be adjusted and saved into several different profiles from the keyboard without the software, so I've been pretty happy with it so far.

[–] [email protected] 1 points 1 month ago

Never ever. But if you do, give it to me.

[–] [email protected] 2 points 1 month ago

I needed a backlit keyboard. A rainbow one was the cheapest backlit one I could find. Good enough for my "other" PC. The gaming one had a backlit one with mechanical switches but I got that on the cheap too.

[–] [email protected] 1 points 1 month ago

i don't care how good a keyboard is, if the only option is RGB lights i'm not buying it

[–] [email protected] 1 points 1 month ago* (last edited 1 month ago)

I bought such a keyboard because it was a cheap mechanical keyboard, they cost around 200 euro for a good one because we have a hyper specific layout :'(

[–] [email protected] 1 points 1 month ago

Wow am I the only one who’s had good experiences with them? Ran an apex 3 and sensei raw for years and loved it so much I made the upgrade to the rival 310 and apex pro, which I’ve been happy with ever since. Granted I don’t use their software cuz there’s open source stuff that’s better, so no comment on the engine, but otherwise it’s been flawless.

[–] [email protected] 1 points 1 month ago (1 children)

Any recommendations on a quiet keyboard anyone?

[–] [email protected] 1 points 1 month ago* (last edited 1 month ago)

I like low profile mechanical keyboards. They tend to be quieter than full-height switches.

[–] [email protected] 1 points 1 month ago (1 children)

I got that 8bitdo retro mechanical keyboard and it is great. I don't know how it rates against more expensive keyboards but it was well worth the ~$100 (plus obviously I just had to get the numpad too)

[–] [email protected] 1 points 1 month ago

Came here to say this. Only downside is that it's not backlit, but it's the only genuine mechanical keyboard I've ever owned and I've got zero complaints.

I did not get the mouse though lol.

[–] [email protected] 1 points 1 month ago

TBH It's really hard to find a keyboard without that "feature" unless you build one yourself or buy a cheap plastic bargain bin keyboard.

[–] [email protected] 1 points 1 month ago

I want a wireless mechanical keyboard that takes AA or AAAs

[–] [email protected] 0 points 1 month ago* (last edited 1 month ago) (1 children)

After just 2 weeks with an Aerox 5 wireless, I refuse to buy anything Steelseries again myself.

Bought it on their website, they refused my in-warranty 30-day refund until I talked with support. After dealing with their troll support for over a week, I then resubmitted for a refund and was initially denied because it was past the 30 days. I then had to argue I wanted the refund weeks prior.

Steelseries are just shit products now with a shit support.

Ended up buying one of the last Microsoft Mice only because it has reliable kailh button switches.

[–] [email protected] 0 points 1 month ago

Not to mention their Engine garbage crashes constantly and has barely any real illumination support. The shit about booting with certain applications works like 25% of the time. No idea why I trusted people and bought this crap. Only thing I like about it is the volume scroll wheel and the media button. Outside of that, meh. Actually the wrist rest is good but not exactly unique to them.