this post was submitted on 16 Jul 2023
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So I'm getting a promotion soon (yay!), moving up from just a line cook to sous-chef and I've only been with this company for a few months. Thing is that I'm still quite young (mid twenties) and will be the direct supervisor of some people a fair bit older than I am. Think 10-20 years older. It might just still be a bit of imposter syndrome, but the idea of having to tell people who have been in the business for far longer than I what to do and such really weirds me out.

I feel I wouldn't like it if "some young brat" that just got hired almost immediately gets a promotion and becomes my supervisor eventhough I worked at the company for far longer. Though maybe not everyone feels like this.

Do other people who have experience with a situation like this have any advice on how to deal with this? It's kinda been keeping me up at night...

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[–] [email protected] 27 points 1 year ago

I used to work above a guy who had a reputation in the company for not really taking direction well from anyone (hence why he ended up in our section) and he was about double my age.

What I used to do was mention two things that needed doing and ask him which one he wanted to do. Most of what we did could’ve been done by either of us but in letting him pick what he wanted he had more inclination to actually do it. The rapport that came from this did allow me to jump on the few things that I wanted and get minimal backlash because I was fair most of the time.

Treat people with respect and make them feel like their opinions are valued.

If it comes to personal stories and life experience in conversation - try and take a lot more of a listening role and acknowledge their experience. They’ll feel valued in that space which will translate over to respect in the working space.

[–] [email protected] 19 points 1 year ago* (last edited 1 year ago)

So the balance you have to get right is between respecting their experience and defending your right to make the final decision.

Asking them, “what are your thoughts on how to handle this situation”, and if the idea sounds good implementing it immediately, will go a long way to showing them you’re not going to insist on your way in every situation, which is the main cause of animosity, especially when the other person is more experienced.

But just by showing you’ll consider their ideas, you should expect some people to push to have you accept every idea they have, which can occur more often when they think they should be in your place anyway.

When that happens, it’s important to clarify that while you want to get everyone’s input, the final decision rests with you, and once you make it, you expect everyone to carry it out. And though constructive feedback on how to improve the process is always welcome, critiquing it simply because it is not their idea is not.

If you say that to them, looking them in the eyes with a calm but determined voice and expression, they’ll understand you’re a boss that wants input but will remain independent, which is the type of boss people respect.

In this sense it’s not much different from managing any team, except you should be more willing to seek out their input because they truly do have more experience.

One more thing that’s extremely important. When you make a decision, especially when it’s one where you chose between competing ideas or you went with your own, always explain the rationale for your decision. If your explanation makes sense and is honest, they’ll understand you were truly choosing what you thought was the best decision, and not just picking the one from your favorite person (including yourself).

Nothing diminishes respect more than showing favoritism, especially if they think you benefited from it to get your position.

[–] [email protected] 19 points 1 year ago (3 children)

I've never worked in a kitchen, and I'm sure it's different than the office jobs I've done. But still, it's important to remember that leadership is not about "telling people what to do" as you described it.

One of the easiest mistakes to make as a leader is assuming that your job is to always be in charge, to order people round, to maintain an air of authority. Sometimes yes, that's needed, but in my experience it's pretty rare.

Your job as a leader is to set direction, make sure people know what's expected of them, make sure they have everything they need to do their job, and then stay out of their way. Especially if you're leading people who are already experienced and know what they're doing.

[–] [email protected] 5 points 1 year ago

This is 100% correct. I'll add that the best thing you can do is to watch and listen to your crew. Everyone has a job, yes, but they also play a role on your team. Understand what those roles are, how work actually flows around, and what motivates people. Be a servant that helps facilitate that structure.

[–] [email protected] 2 points 1 year ago

That's some great advice. Thanks mate

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago) (1 children)

Seriously, those people should already know how to do their jobs. They don't need someone to tell them what to do. Though in a kitchen, there's definitely a pecking order that needs to be respected, and when you do ask them to do something, they need to get on it ASAP, otherwise shit can go bad pretty quickly.

[–] [email protected] 2 points 1 year ago

Yeah, thats very true. I'm still feel weird when I have to order people to do something (mostly stubborn dishwashers) and feel like a pick no matter what way I tell them

[–] [email protected] 17 points 1 year ago (1 children)

Did the people on the line go out for to Sous slot?

If you beat them out for the role there'll likely be animosity.

If they didn't even try, a 30-40 yo line cook may be happy prepping mise and schlepping peas, and doesn't want any part of the unpaid overtime you just signed up for.

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago)

I've been really,really lucky with this job. There's a pretty decent shortage in good cooks/chefs here, so conditions have been really favourable. And in turns of unpain overtime, I clock in via an app as soon as I arrive and only clock out when I leave. every minute I'm in there I get paided, except breaks required by law.

Also, I know at least one guy who's been there for over 7 years has had his eye on it. He apparently declined it a few years ago, but with the new rotation in staff there he's made it very known he wants it,.

[–] [email protected] 14 points 1 year ago

As an older guy with a 35+ year career I've had a number of bosses younger than me. If you don't make it weird, I won't make it weird. It's no big deal. A lot of workplace authority is arbitrary / accidental anyway. Or just favoritism. Best to keep your head down and not let it bother you.

[–] [email protected] 13 points 1 year ago* (last edited 1 year ago)

This happens all the time in the military, where NCOs tend to be older and more experienced than the officers they report to, especially at lower levels of the organization. This sometimes causes issues, but when it works, it's because of two things:

  1. These situations are completely normal for the organization, so everyone knows what to expect and how to maintain decorum.
  2. The officer and NCO have different roles and acknowledge each others' strengths and weaknesses.

My practical advice, then, is this: don't worry so much at first. Your older coworkers may be completely fine with the situation - for example, they may be just fine being line cooks and have no ambitions to move up. If you start getting feelings of resentment from your coworkers, you should address them then.

You can also defer to their greater experience in situations where appropriate. Make sure they understand that while you are acting on their advice, the responsibility still lies with you. If the decision results in an unfavourable outcome, you are the one who will take the blame. However, if the decision results in a favourable outcome instead, be sure to give credit to the advice and experience of your team.

[–] [email protected] 11 points 1 year ago (1 children)

Hey I am older and just want to say don't worry - at some point you will be that older person and your doctor will be younger than you, your boss will be younger than you. It's no big deal. Just do a good job.

[–] [email protected] 2 points 1 year ago

Thanks haha, I'll definitely give it my best. I worked hard to get here

[–] [email protected] 9 points 1 year ago

I work at an aerospace engineering company. Early in my management career, I was asked to take over the System Architecture team - the people who do the front-end conceptual design for a lot of products. Most of the people on that team were PhD's in things like physics, chemical engineering, nuclear physics, etc., and many had multiple degrees. Some had been there 30 or 40 years - longer than I'd been alive. Note: I wasn't asked to take it because I was smarter than anyone on the team - probably the opposite - each person on the team would have considered it a demotion to be given a management job.

I found the best approach was to just think of myself as a facilitator/enabler. I'd talk to the team members individually to understand what was in their way, then I'd legitimately try hard to remove those things. I talked to everyone like peers, and didn't insert myself where it was likely that they knew better than me (e.g., I wasn't going to be solving any technical problems on a nuclear propulsion design, so no reason even getting involved).

Just being respectful to everyone (whether they work for you or not) goes a long way. But you also have a job to do - there no reason to be apologetic if your job includes making assignments or whatever, just do it.

[–] [email protected] 8 points 1 year ago

The only job I've had where I might have been "managing" employees older than myself we never had any issues because of an age gap. In fact, I even trained a guy to operate the same machine I ran who was like 30 years older and we got along great.

The best advice I can give is simply: don't make it a big deal and they probably won't either. I showed them the same amount of respect I would to someone my own age and didn't treat them like they should be "higher up" in the field because of their seniority.

In my situation the older guy I trained was a railroad worker for like 20 years before switching to the machining job; we both understood that I had a couple years ahead of him at this particular facility and he took the opportunity to ask questions learn a lot while we worked together.

[–] [email protected] 8 points 1 year ago (1 children)

A lot of good comments on here. One thing I'd add is that EVERYONE has imposter syndrome. The thing that differentiates good and bad leaders is how they handle their syndrome. If they try to hide it, they bully people and don't seek guidance. If they give in to it, they can't make decisions.

The trick is to maintain humility, recognize that you'll be wrong, and learn from it. See your job as facilitating their jobs. Listen to your employees and communicate with them. Tell them what they do well. Find out what motivates them.

Older, more tenured employees will appreciate it if you ask for their feedback and if you see it as a team effort. There may be some that are so bitter they can't get over it. Everyone is better off if they leave quickly.

[–] [email protected] 1 points 1 year ago

Yep, this is spot on. Treat everyone fairly and respectfully, even the bitter ones. Try to help them succeed just like the others.

[–] [email protected] 5 points 1 year ago

A good manager doesn't tell people how to do their jobs. If a person doesn't know how to do their job, they shouldn't be doing that job, regardless of their age. The manager makes expectations known, tries to facilitate communication, and makes a reasonable effort to provide an environment for a person to succeed. Your job is to coordinate the effort of a team, so be understanding but do not allow yourself to be disrespected.

[–] [email protected] 5 points 1 year ago

Once I figured out that the reason why I was their manager and it wasn't the other way around was because of luck it got easier. I treat them the way I would like to be treated. And I don't have to have an ego because it was chance that got me to where I am. I am allowed to be wrong, they are allowed to be wrong, I am allowed to be right, and they are allowed to be right. We just need to get thru the day with little drama so we can go home after doing work we are proud of.

Oh and from one manager of skilled people to another. Your biggest fear in a few months is not that they won't respect you it is that they will quit. That keeps me up at night, the idea of one of them telling me that this is their two week notice.

[–] [email protected] 4 points 1 year ago (2 children)

Your first task is to identify who's who, first by determining their sentiment towards you, who likes you, who's indifferent, who hates you, if they hate, why...

Next, figure out their level of knowledge, who's a fool, who's a fool and thinks they're smart, who's truly smart and who's smart but thinks they're a fool.

With this map made, prepare your strategy. To start, don't waste time on fools who hate you and the fools who flatter you, they're a waste of time, but always treat them with respect, just don't expend energy on them, as they usually sink themselves.

Treat those who are indifferent to you with respect and try to convert them into followers, showing that you understand their frustrations and problems that may make them uninterested in the work. But be careful not to become a psychologist.

Finally, regarding the people who like you, play it safe, subtly compliment them when you can, encourage their growth. If they're the smart type who thinks they're a fool, show them they have impostor syndrome and watch their morale boost. If they're fools, understand why they're fools, it might just be that they're in the wrong position. But if it's something worse, try to subtly keep your distance, so as not to turn a sympathetic fool into a new hater.

In conclusion, always treat people with respect, regardless of their position or age, remember that things change, tomorrow one of them could be your boss and you wouldn't want to be humiliated because of revenge for something you did in the past.

[–] [email protected] 3 points 1 year ago

Definitely agree, being respectful is the way to go especially if you have long wait til retirement or changing career fields. For some industries you will run into the same people over and over again. Try not to damage your reputation by forgetting that golden rule.

Also keep in mind that unless there's some large incentive, a lot of older folks do not necessarily want to be in charge and have added supervisory "babysitting" duties. They just want to do their jobs and not be fkd with.

[–] [email protected] 2 points 1 year ago (1 children)

I think this is really bad advice. I'd do the opposite: don't bother trying to figure out how anyone feels about you and don't treat anyone differently if you do find out. Just be respectful to everyone, do your job, and try to make everyone successful. A leadership job is about making the whole team successful.

[–] [email protected] 2 points 1 year ago (1 children)

The job of a leader is to ensure that the work gets done, and for that, you need trustworthy people who won't let you down because they think you don't deserve the position.

It's not wise to assign an important task to someone you know doesn't have the capacity to do what's asked, or worse, someone who knows how to do it, but deliberately does it wrong to harm you as a manager.

[–] [email protected] 2 points 1 year ago (1 children)

Someone's competency isn't defined by their opinion of you. I've been a manager for about 16 years, and the vast majority of my relationships with my employees over the years have been very positive - I'm friends still with many who've retired - but they didn't always start that way. I still say making a good faith effort to help the team succeed, including each person on it, is the way to go, regardless of what you think of them as a person, or they you. That's also how you end up getting the respect of everyone.

You're right that not every person is right for every job, but that's a completely different parameter. Most people are relieved when you avoid assigning them to things they aren't good at unless it's a stretch/development assignment. I've had exactly zero employees who intentionally did a crappy job in order to screw me. People generally aren't like that unless you give them a significant reason to.

[–] [email protected] 1 points 1 year ago (1 children)

Perhaps it's due to my past experiences, but in the company where I was a manager for most of the time (approximately 10 years at different hierarchical levels), there was a policy of no layoffs except in criminal cases, which gave employees a certain level of arrogance. Unfortunately, I had to deal, more than once, with employees who actively tried to mess with me or a manager beneath me for whatever reasons, did I do something against them? No, it just happened to be that I was the unlucky manager of the time.

I no longer work at that place and in my new position, where I'm not a manager by personal choice, I see a world more similar to the one you describe, simply because accountability exists, so the bad apples are fired when they start to cause problems.

[–] [email protected] 1 points 1 year ago

This you describe is common here in LATAM

[–] [email protected] 4 points 1 year ago

I was 35 when I took over a team of 11 people. Most of them are younger, but a few were older.

It really depends on the people, so your key going forward will be paying attention, making time to talk to them, and following through on whatever you say...so be careful with what you say. It's okay to not know and have to follow back up.

Time management has been my biggest struggle. Doing the daily job plus having the time and energy to actually manage (by setting expectations, following up, etc.) can be exhausting. One thing at a time - try not to counteract this issue by doing 30 things at once. That's an easy way to lose track of something.

[–] [email protected] 3 points 1 year ago

Go watch the Bear, they got it.

[–] [email protected] 1 points 1 year ago

Respect them, respect their knowledge and experience. Acknowledge that they know stuff, and then leverage this to tell (not ask!) them to do task XYZ.

[–] [email protected] 1 points 1 year ago

You may just have preconceived notions. I’m in a similar position and am trying not to expect this sort of behavior. However my plan is to maintain open and honest communication. If you feel resentment or animosity arising from someone, have a private meeting with them to discuss it. It’s a simple “hey I feel some resentment from you towards myself and/or other teams members and I wanted to clear the air and see if I did something to upset you?”. Usually simple, clear, concise beginnings are best. Get an understanding of why someone is acting a certain way then try to find a way to relate to their emotions. Then you can both try to come up with a way to relieve their resentment and tension between the crew members.

Another comment said “we’re all adults” but society breeds immaturity and people rarely know how to discuss their emotions so they bottle them and that can manifest as anger or passive aggression. Both of which prolong uneasy feelings for NO reason when a small discussion can usually make things better. Confrontation can be hard at first, but ultimately helps to release pressure from building up inside.

[–] [email protected] 0 points 1 year ago* (last edited 1 year ago) (1 children)

I live this reality. My brother (whom I trained 15 years into my career and still doesn’t know half as much as me) is regularly my supervisor these days. He was promoted over me because has no problem lying to his superiors about the job while I have been punished for being professional, objective, and open about potential issues and difficulties that may arise. I was passed over due to INTEGRITY! It makes for a toxic work environment where ass-kissing is rewarded. He leads with fear while I would have lead with honesty and appreciation. I’ll probably end up changing careers over it.

IMO, maybe your situation is entirely different, but your employers set you up for failure by failing to promote from within. You’ll now be the victim of their shitty work culture.

[–] [email protected] -2 points 1 year ago (3 children)

Grown men and women older than you should be able to act like adults. Remind them that them being older than you also means that they should be much more mature than you when it comes to respecting authority and that them displaying that they can’t is probably why they didn’t get the position themselves.

[–] [email protected] 6 points 1 year ago (1 children)

How not to deal with people 101 😂

You’re basically telling OP to be condescending to them, which is a scenario that causes people to say “fuck this” and quit.

Being understanding and above any potential pettiness is the best first option, then be firm but fair if that doesn’t work.

[–] [email protected] -5 points 1 year ago (1 children)

Worked every time I did it but then again the people I work with aren’t easy and also don’t have “feelings” hurt so often. This world has officially been overpopulated by cowards and wimps and that’s the problem. Now is the time of the weak man and its destroying everything.

[–] [email protected] 6 points 1 year ago (1 children)

Sounds like a recipe for a toxic workplace that doesn’t do well in the modern world.

These days people are so cowardly that they don’t take the same sort of BS lying down.

[–] [email protected] -2 points 1 year ago (1 children)

The modern world is full of cowards and wimps is the point. Op really shouldn’t have to do any of this crap because people should just be adults. Now everyone just has an authority complex, and wants the authority of a king, with the accountability of a toddler…….. and normally cry “feelings” and “toxic” when they can’t just do what they want or are held accountable. Again it’s more the time of the weak man and it’s distorting the world. Corporate America never cared about feelings and that isn’t going to change now.

[–] [email protected] 2 points 1 year ago

"Why is turnover so bad here?" I say this as en employee at a company that most employees quit day 2. If you aren't taking in to account other employees feelings/needs then they will quit. Then that makes everything harder, from training to just efficiency losses.

[–] [email protected] 4 points 1 year ago

Don't do this, reminding anyone of anything doesn't usually go well. Just be authentic and ask them how you can help them make their jobs easier and you'll see what you can do. Then do that very thing if you're able.

[–] [email protected] 1 points 1 year ago

Hahaha

Bro just, no. You are just handing out recipe for disaster.

It's a workplace. Be respectful, never assume malice, write everything down and cover your ass.

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